Frequently Asked Questions

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How do I register?

In order to register, please, click here. Fill out the the registration form. Your e-mail address will be your account name in the CryptX system. For your own security, we strongly recommend that you set a sophisticated password and activate two-factor authentication (2FA).

Do I need ID verification?

No, we don't require ID verification at this time.

How do I transfer coins to an external wallet?

In order to transfer coins, please follow these steps:
a) From your wallets, select the wallet you want to send from.
b) Click Send in the upper right.
c) Enter the address where you want to transfer your amount.
d) Enter the coin amount you want to transfer & indicate if this should include the transaction fee.
e) Enter a transaction description (optional).
f) Select the speed (block quantity).
g) Press Send.
h) You will get a pop-up window with the summary of your transaction. Press Send again.
i) If you have activated 2FA, you will get another pop-up window asking for a confirmation code. Enter the received code and press Confirm.
Congratulations! You have transferred your coins.

How do I integrate the CryptX wallet with my system or website?

You can integrate your CryptX wallet with your own system or website using our standardized API. Please click here for the API documentation.

What do I do if I find a technical error?

If you have any technical problems, please contact our support team:

How much do I pay for my wallet?

Our fee structure is easy to understand and has no hidden extras. We charge minimal fees only for withdrawals and swaps. Click here for detailed information.

How do I swap my coins?

In order to swap coins, please click here and follow these steps:
a) Choose the wallet that you want to send coins from
b) Choose the wallet that you want to receive coins into
c) Choose the amount of coins you want to swap (All, Half, or Min.), or enter your own amount manually
d) Press “Swap”
e) Read the transaction summary that pops up and press “Swap” again to confirm
Congratulations! You have swapped your coins.

How do I create an Ethereum wallet?

To create an ethereum wallet, please click here to initiate a request.
The CryptX support team will add a fee address for you and you must fund it before:
  • creating additional ethereum wallets
  • adding an address to send to
  • swapping coins
The blockchain transaction fee is covered from the fee address. It is possible to view fee address transactions and check your balance in CryptX. For trouble-free operation it is important that at least 0.05 ETH is maintained on the fee address balance. The minimum Ethereum unit is the Wei; 1 Ether = 1,000,000,000,000,000,000 Wei
Note: you will not be able to withdraw from the fee address, only deposit.
Contact CryptX at for additional information.

What is Two Factor Authentication (2FA)?

Two-factor authentication is a security measure used to assure account activity is legitimate and authorized. You will need an app such as Google Authenticator on your phone to generate one-time codes that become the second factor (after your password) for authentication.
To enable 2FA on your account, click on your profile icon and select Security.
a) When you see the QR code,  open the Authenticator app and click + to scan the code and create an account for CryptX.
b) Give your phone a name in CryptX and enter the 6-digit code currently displayed.
c) Download the key file and store it in a safe place in case you lose your phone or uninstall the app.
d) Click Save to finish.
If you don't see the answer to your questions here, please contact our support team: